We arrange reservations in carefully selected hotels or fully furnished apartments close to the clinic – even during periods of high demand such as trade fairs or the summer season.
For example, by accompanying you to specialty grocery stores that cater to your cultural or dietary needs (e.g. halal, vegetarian, etc.).
We arrange carefully selected hotels or fully furnished apartments near the clinic – even during high-demand periods.
VALEROS supports a wide range of medical fields, including oncology, neurology, orthopedics, cardiology, internal medicine, and related specialties. The focus is on cases that benefit from specialist review or advanced diagnostics. If a request falls outside our scope, we communicate this clearly. Our role is coordination and guidance, not medical decision-making.
The process starts with an initial contact to understand your situation and goals. Relevant documents are then collected and reviewed by independent medical experts. Based on this review, a treatment proposal is prepared. If you decide to proceed, travel, appointments, and coordination are arranged.
After all required documents are complete, a treatment proposal is usually available within several working days. Timing can vary depending on the complexity of the case and specialist availability. A clear cost estimate is provided together with the proposal. No action is required until you have reviewed the information.
Typically, recent medical reports, imaging results, laboratory findings, and discharge summaries are needed. These documents are provided by your current doctors or medical institutions. VALEROS supports you in organizing, translating, and structuring the documents when required. No new medical tests are arranged without prior discussion.
Yes, VALEROS operates independently from specific hospitals or clinics. Medical providers are selected based on suitability for the case, not fixed partnerships. This approach supports objective evaluation and transparent recommendations. Patients remain free to accept or decline any proposal.
All costs are explained in advance in a clear and structured offer. Payments are usually required after you approve the proposal and before services are confirmed. Medical fees and coordination services are handled separately where applicable. No hidden charges are added later.
Yes, accompanying family members are welcome. VALEROS can support planning for their stay, including accommodation and local orientation. Medical decisions remain focused on the patient, while practical needs of companions are considered. Support is adapted to individual situations.
VALEROS provides coordination and guidance for visa-related documentation, travel planning, and accommodation selection. Support is administrative and informational. Final decisions and applications remain with the patient and relevant authorities. All arrangements are aligned with the medical schedule.
Support is provided in German, English, and Arabic. Communication is adjusted to ensure clarity for non-medical audiences. Additional languages may be supported on request, depending on availability. All key information is shared in a clear and understandable way.
After return, VALEROS supports the handover of medical information for continued care. Follow-up recommendations and reports are shared with you and your local doctors if requested. No remote treatment is provided. The goal is continuity and clear understanding of next steps.
